The earrings are beautiful, and the diamonds are sparkly. The customer service was very nice, responsive and patient. I will definitely order more custom jewellery pieces from here. However, there is one thing that I hope they can improve to push it to a higher quality. Some of the diamonds are not set horizontally flat inside the prongs. Some pair of prongs seem not to fit with its diamond, as a result the diamond is not entirely held within the base. Though I have already worn them several times and the diamonds are fine and have not fallen off.