Vijay is always prompt and polite, answering any questions and concerns. The first ring that was made wasn’t to specs, and had to be redone. I requested a non-dipped 14K gold ring to match a piece of artisanal white gold with no rhodium, and I received a dipped ring marked 10K. Vijay apologized, and started right away on the new ring. I shipped the other one back. The second one is exactly as I requested, and it looks great. The craftsmanship is on point, and the color matches nicely. Good quality, good value and service. I would recommend Vijay.